I received this letter from a disgruntled listener – and fortunately her problems turned out to be a misunderstanding.
I love your show and trust you – so disappointed, big time, to go to PetFoodDirect.com and see prices for Merrick cat Food (wet) to be exactly the same ($.50 less!) as my expensive specialty pet food store. This wet food is a big expense; I was excited to go there – and big time disappointed! I also could not input “coupon” you referred to (‘radio pet’ was name you said to input – came up as ‘error’).
Regards, Jane
Hi Jane,
Thanks for letting me know the problem you had. Your trust means a great deal – so I’d like to clarify that I never have said that Pet Food Direct necessarily had lower prices than a store – unless individual brands were on sale, which they often are. So it’s important that you realize there’s no reason to be so disappointed since I have never said that Pet Food Direct was a way to get top brands at a discount, other than the limited time 25% discount offered my listeners.
Pet Food Direct is a great convenience, saving gas and time – and also has a vast assortment that I recommend everyone try, rotating flavors and brands. I wasn’t clear if you were saying that your store sells Merrick for 50 cents less?? Or that PFD has it less expensively…?
I’m sorry you had a problem putting “radiopet” in the coupon box. My only thought is that you put it in as two words — and I did just check and it needs to be one word. I’ve used it myself with no problem, as have many listeners. Please let me know how things work out – and thanks for getting in touch. Keep the faith!
Tracie
